Boost Your Business with AI-Powered Communications

With any successful business comes the need for good communication and collaboration. Using tools such as business phones, video conferencing, chat/instant messaging, texting, and file sharing/management is a necessity for the functionality of a modern-day business. Having all these features separately is not only more expensive but it can be complicated to patch together.

Unified Communications as a Solution (or UCaaS) brings all these communication and collaboration tools together in one seamless experience for increased productivity and enhanced customer interactions.

An all-in-one cloud communications solution like Cybertex Elevatecan save businesses money while also improving business processes, performance, and customer experiences. Benefits of Elevate:

Cost Savings

• Cut down on the number of apps and third-party tools by using one easy-to-use platform.
• Support a growing remote workforce more feasibly and cost-effectively.
• Scale up or down as needs change so you aren’t paying for more than you need.

Increased Productivity and Collaboration

• Stay connected with real-time communication—anywhere.
• Let employees and customers communicate how they want with Desktop and Mobile apps.
• Eliminate repetitive tasks with workflows and AI features like AI Assistant, business texting, meeting transcriptions, and archiving.

Improved Customer Experience

• Manage interactions across voice, SMS, webchat, email, and WhatsApp.
• Frontline staff can collaborate with experts to resolve inquiries quickly.
• Contact Center tools (reporting, analytics, monitoring, evaluations, surveys, WFM) help ensure great experiences.

Increased Security and Compliance

• Triple Shield Security: secure datacenters, certified security team, encryption, password management, and 2FA.

Increased Reliability

• 99.999% financially-backed uptime SLA.
• Seven years of J.D. Power certification for technical support.

Retail

• Deliver Superior Customer Service
  • Engage on any channel—move between phone, chat, SMS, and call center; minimize transfers with IVR.
  • Easily route calls from store to service agents elsewhere for better support.
• Maximize Employee Productivity
  • Never miss important calls or texts; manage queues on mobile.
  • Empower flexible, productive teams that communicate anytime, anywhere, on any device.
  • Access product, price, promotion, and stock info to answer on the spot.
• Improve Operational Efficiency
  • Get complete visibility and control over phones across stores.
  • Save money versus hardwired systems that are costly to maintain.

Education

• Streamlined Communication Tools
  • Mobile access to attendance, grades, schedules—faster responses to parents/students.
  • Consistent experience for parents, students, administrators, educators, and board members.
• Student and Staff Productivity
  • Reduce administrative burden; focus more on teaching.
  • Meet from anywhere: online classes, screen sharing, easy collaboration.
• Privacy Benefits
  • Teachers can communicate without revealing personal numbers.

Healthcare

• Deliver Exceptional Patient Experience
  • Integrates with most major EHR systems.
  • Verify patient ID quickly and route to the right staff/department.
  • Offer self-service for common info with IVRs and intelligent routing.
  • Minimize no-shows and improve adherence with proactive reminders.
  • Let patients move between phone, chat, text, video, call center, and email.
• Maximize Staff Productivity
  • Support remote/hybrid work; virtual exams; answer calls from home.
  • AI transcription, redaction, and summaries simplify reviews.
• Improve Security, Efficiency, and Compliance
  • Operate with HIPAA-compliant security.
  • Compliant encryption and retention with searchable, accessible records.
  • Keep personal numbers private with mobile apps that extend business numbers.

Consider Contact Center software when inbound volumes get hard to manage, more calls are missed, hold times rise, and customers churn. Many businesses also use Contact Center to differentiate—offering more channels, self-service, and personalization so customers choose them over competitors.

While Elevate(UCaaS) + Contact Center together has great benefits, it’s not required. Contact Center can work “over the top” of your existing UCaaS or on-prem phone system.

A single app simplifies your comms tech stack for employees and improves CX, since customer-facing teams can collaborate with subject matter experts to resolve issues quickly. You can also capture savings by buying from one provider.

With Cybertex Elevate, you get state-of-the-art security by default. Cybertex’s Triple Shield Security protects user access, secures applications, and defends the cloud with strong password management, data encryption, anti-phishing, highly secure monitored datacenters, and more.