Cybertex
Extend API Platform
Cybertex APIs - Plug into Productivity
The Extend API platform allows you to integrate the features of our award-winning voice, video, contact center, and analytics services into business applications (CRMs, ERPs, Ticketing Systems, and more). Developers can leverage our APIs to build custom solutions that improve customer experience, streamline internal processes, and increase employee productivity.
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Increase productivity
Improve employee and customer experiences by enabling communication capabilities in everyday business apps.
Better customer experience
Access relevant customer data at the right time to deliver a more personalized experience.
Access critical data
Add employee calling and communication data to your business reporting tools.
Voice API
Build custom, powerful, award-winning voice capabilities into CRMs, ERPs, Ticketing Systems, and more.
Simplify workflows and spend less time switching between applications by adding calling directly to any application.
Easily capture, store, and access call recordings for coaching, proof of contracts, and more while improving employee and customer experience.
Meeting API
Integrate video conferencing into business applications to bring employees and customers together.
Meet safely and securely in HD video from any application to improve communication and collaboration between teams and customers in real time.
Access meeting details (meeting URL, dial-in details) and quickly start and manage meetings from any calendar platform to save time.
Analytics API
Obtain valuable communication insights, consolidated into any reporting tool.
Access calling data from within any data management and visualization platform to help your organization visualize and optimize employee and customer interactions.
Address Book API
Collect user contacts from various sources into a single location.
Contact details like email address, phone number, and avatars can be drawn from multiple platforms into a single location, saving users time from switching between applications.
Contact Center API
Deliver a better customer experience with Cybertex's Contact Center API by accessing the key contact center functions your business depends on.
Screen pops within your application provide information about each customer before the conversation starts, empowering agents to have smarter, more efficient engagements.
Build the dashboards, wallboards, and historical reports important to your business and access them from anywhere, at any time.
Create, automate, and execute outreach campaigns for initiatives that matter to you, such as appointment reminders, surveys, and marketing programs via omnichannel voice, SMS, and email.