Seamless communication solutions and phone systems designed to enhance efficiency, improve customer experience, and support business growth.
Engage customers across voice, email, SMS, chat, and social media from a single platform.
Enable self-service and smart routing to quickly connect customers with the right department or agent.
Integrate with popular CRM systems like Salesforce to provide agents with real-time customer information.
Use AI-powered insights and real-time dashboards to track performance, spot trends, and guide decisions.
Enable and track communication whether in the office, at home, or on the go using desk phones, laptops, or mobile apps.
Manage calls, messages, and meetings from any device.
Ensure clear and professional communication.
Direct calls to the appropriate team members, regardless of location.
Send automated two-way notifications via calls, texts, or email to keep customers informed and engaged.
Schedule and send reminders for appointments, follow-ups, and promotions.
Communicate with customers through SMS from your business number.
Tailor messages to individual customer needs and preferences.
Streamline incoming calls using call forwarding, auto-attendant, and voicemail-to-email.
Consolidate your communication tools into one platform to streamline operations and reduce complexity.
Integrate voice, video, chat, and email into a single platform.
Sync with popular CRM systems to manage customer interactions efficiently.
Share files, schedule meetings, and collaborate in real time.
Protect your business and customer data with enterprise-grade security and compliance features.
Secure all communications with end-to-end encryption.
Adhere to industry standards and regulations.
Implement role-based access controls and multi-factor authentication.
Adapt your communication system as your business evolves with flexible and scalable solutions.
Add new users and features without disruption.
Access your system from anywhere with an internet connection.
Choose from various pricing tiers to fit your business needs.
Consolidate your communication tools into one platform to streamline operations and reduce complexity.
Trusted by over 150k businesses of all sizes, with financially backed 99.999% uptime SLAs.
Dedicated account managers and JD Power-certified 24/7 technical support.
Scalable pricing tiers to fit your business needs today and tomorrow.
"Now we don't have 3 different vendors for 4 different services, we use Cybertex for everything and it's all on one bill."
Eric Witham
Vice President of Information Technology, H&M International Transportation
There are primarily two types of phone systems for small businesses. First there are traditional on-premises phone systems that are hard-wired and fixed to an office or location. These systems require extensive hardware, wiring, and ongoing maintenance. A more modern system is a cloud communication solution that gives businesses a complete communications and collaboration platform, more mobility, and always the latest technology.
There are primarily two types of phone systems for small businesses. First there are traditional on-premises phone systems that are hard-wired and fixed to an office or location. These systems require extensive hardware, wiring, and ongoing maintenance. A more modern system is a cloud communication solution that gives businesses a complete communications and collaboration platform, more mobility, and always the latest technology.
VoIP (Voice Over Internet Protocol) technology allows phone calls to be made over the internet, rather than traditional phone lines, which means businesses can avoid the costs of maintaining and upgrading on-premises hardware. VoIP systems offer more flexibility and mobility, allowing employees to make and receive calls from anywhere with an internet connection. They also provide advanced features such as call forwarding, voicemail to email, and call recording.
Not necessarily. With a cloud-based solution like Cybertex Elevate, you can use VoIP-enabled desk phones, mobile apps, or your computer with a desktop app and a headset. This flexibility makes it easy to support both office and remote teams without expensive hardware.
Costs depend on the provider, the features you need, and the number of users. With Elevate's cloud communications solution, you get a predictable monthly per-user price that includes advanced voice, video meetings, chat, SMS, file sharing, and more - all in one easy-to-use platform. There are no large upfront equipment costs or ongoing maintenance fees, and you get the confidence of a financially backed 99.999% uptime SLA.
Yes. Most businesses moving to Elevate simply port their current numbers over. Cybertex handles the process to ensure minimal downtime, so your customers can continue to reach you on the same business phone numbers they already know.
Absolutely. Elevate is built for hybrid and distributed teams. Employees can make and receive business calls, join video meetings, and collaborate from anywhere using the Elevate desktop or mobile app. Calls made from personal devices still display your business caller ID, keeping your team professional no matter where they work.
Yes. Elevate is designed with enterprise-grade security and reliability in mind. Communications are encrypted, data is protected, and admins have centralized control through HostPilot. With Cybertex's Worry-Free Experience, you get built-in compliance features, disaster recovery protections, and services that are certified by J.D. Power eight times for excellence in assisted technical support.
