Leverage advanced communication technology to support superior patient care.
Connect Cybertex Contact Center with leading EHRs to speed verification and reduce call volume.
Prioritize urgent patient needs and route calls to the right team, location, or specialist.
Enable secure video visits and coordinated care with Elevate meetings and messaging.
Protect PHI with encryption, access controls, and secure file collaboration.
Cybertex Contact Center helps in-office and remote teams answer calls quickly, prioritize urgent needs, and route patients to the right resource.
Send reminders, updates, and follow-ups automatically to reduce inbound calls and no-shows.
Offer patients more ways to connect with recorded messages, SMS, email, or live calls.
Use queues and IVR to handle routine questions fast while escalating urgent cases.
Add temporary staff during peak periods without adding on-prem hardware.
Cybertex Contact Center integrates with Epic, Cerner, MEDITECH, and more to streamline patient communication, reduce call volume, and improve engagement.
Use caller ID to screen-pop patient details for faster verification and shorter calls.
Cybertex executes Business Associate Agreements and aligns controls to HIPAA guidance.
Deflect calls with self-service IVR options for scheduling, refills, and billing.
Send automated alerts from real-time EHR events to reduce no-shows and gaps in care.
Supported workflows vary by EHR system. Consult your sales representative for details.
Cybertex Elevate supports virtual patient engagements with secure video, chat, and calling that keeps teams connected across locations.
Communicate with patients and colleagues from office phones, laptops, and tablets.
Enable staff to work remotely with consistent, secure access.
Host video visits, share screens, and annotate in real time.
Route inbound calls to the right department or device quickly.
Place calls from any device while keeping a single business number.
Cybertex delivers the solutions medical professionals need to easily manage email and collaborate more effectively.
Choose from a wide range of Microsoft 365 plans to meet the needs of your business.
Cybertex services are designed to meet the privacy and security requirements for Protected Health Information (PHI).
Regular independent audits validate operational and security controls.
Payment processing passes strict PCI Data Security Standards testing.
Cybertex aligns services to HIPAA requirements and executes BAAs.
Data Processing Agreements support modern EU privacy requirements.
Cybertex services are designed to meet HIPAA privacy and security requirements. We support encryption, secure data handling, and access controls, and we execute Business Associate Agreements (BAAs) when requested.
Cybertex services are designed to meet HIPAA privacy and security requirements. We support encryption, secure data handling, and access controls, and we execute Business Associate Agreements (BAAs) when requested.
A HIPAA-compliant phone service protects PHI in voice communications through encryption, access controls, and secure storage. Cybertex Elevate provides these safeguards for healthcare teams.
Cybertex uses TLS encryption in transit, strong encryption at rest, secure data centers, email encryption, and routine security audits to safeguard patient information.
Yes. Cybertex Contact Center integrates with leading EHRs such as Epic, Cerner, MEDITECH, NextGen, and Athenahealth. Supported workflows vary by platform.
Contact center software improves patient engagement by handling scheduling, inquiries, and care coordination. Cybertex Contact Center adds intelligent routing, real-time data, and recorded interactions.
Integrations with EHRs surface key patient details in real time. Scheduling and billing teams can resolve issues faster with a role-specific dashboard and fewer system clicks.
Cybertex Elevate and Contact Center keep remote and hybrid teams productive with business identity calling, integrated patient history, secure video visits, and live coaching for supervisors.
Cybertex reduces costs by consolidating voice, messaging, and video into a single platform, improving first-call resolution with AI assistance, and eliminating duplicate infrastructure for remote teams.
